WebMar 21, 2024 · Answer. Zendesk Support comes with the default automation called Close ticket 4 days after status is set to solved. This automation is required and gives end-users … WebNov 3, 2024 · Infos: Used Zammad version: 5.0.2 Used Zammad installation type: package Operating system: Ubuntu 20.04.3 Browser + version: Edge 95.0.1020.40 Also seeing on latest Chrome build Expected behavior: Reply to ticket via email Click update Email sent No state change (Stay on tab is selected) Actual behavior: Reply to ticket via email Click …
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WebJul 25, 2016 · We have a 3-2-1 rule: 3 attempts to contact the user by using. 2 methods (email, phone call, etc.) and if no response after. 1 week (not including weekends) we … WebAug 16, 2024 · Always add a note saying that they can reopen the ticket should they need more help. Until the customer agrees to the closure, the process goes on. This is also the … next bank exams 2022
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Web247 Likes, 25 Comments - Matza Dear of Dimash (@matza0210) on Instagram: "⚠️ An important update about 57 Dears who were promised, but never received the tickets ⚠ ..." Matza Dear of Dimash on Instagram: "⚠️ An important update about 57 Dears who were promised, but never received the tickets ⚠️ At a time when we struggled the most , … WebJun 24, 2024 · There's a fundamental difference between an issue that is unsolvable due to lack of information and an issue that is low priority. For issues that are unsolvable … WebThe best answers are voted up and rise to the top Home Public; Questions; Tags ... How to politely ask a customer to close a ticket/incident. Ask Question Asked 6 years, 7 months … nextbank careers